Our staff is trained and skilled, and we strive to provide energetic and fun-loving service to each patient. Our office staff has years of experience in treating patients with the highest level of care, and we strive to stay abreast of the very latest in technology and advances by regularly attending continuing education courses and seminars. Our team travels across the nation for classes and conferences (such as the annual SureSmile Conference) to continue our education and learn the best ways to utilize our ever expanding technologies.
Clinical Assistant and Inventory Coordinator
Adrienne assists Dr. Underwood in the clinic, helps with SureSmile™ procedures, and takes inventory and orders supplies for the clinic. She loves chatting with patients and parents and seeing their beautiful smiles transform. Adrienne has two dogs, Reggie and Cali. In her free time she enjoys hanging out with friends and family, shopping, traveling, going to the race track, and skiing. She also enjoys triathlons!
Clinical Assistant and Clinical SureSmile™ Coordinator
Jamie assists Dr. Underwood in the clinic where she specializes in SureSmile™. Jamie has worked in orthodontics for 11 years and enjoys working with patients and getting to know them. She especially likes working with Dr. Underwood and sees his work as an inspiration. Jamie and her husband, Chris, have one little boy, CJ, and Jalynn, their baby girl. They also have a dog named King. Her free time is spent scrap-booking and with her family.
Scheduling and Insurance Coordinator
Julie supervises the front desk and files and follows up on insurance claims. It is her goal to make each patient feel like a visit to our office is the best part of their day. She is very helpful and can answer any questions our patients might have. Julie is married to Leland and they have two children, Eric and Caroline, and a dog named Mocha. In her free time, Julie enjoys going to horse shows and watching hockey.
Melissa builds all of our retainers here in our lab. Her favorite part of orthodontics is seeing how happy patients are with their new smiles when treatment is complete. Melissa lives in Grove City where she enjoys spending time with her dad and sister and going to the gym or just hanging out with her boxer, Dakota.
Brace Buddy Club Coordinator and Treatment Coordinator
Lisa has the fun job of meeting with Brace Buddy patients. She walks patients through their consultations and observation appointments, monitoring their progress, and recommending treatment when the time is right. She enjoys baking, reading, and traveling, especially to Nashville for the Country Music Festival.
Mary enjoys working at the front desk and helping our patients that come through the front doors have the best visit possible! She is married to Brian, has three sons and a border-collie named Dash. When she’s not working, she enjoys cooking, gardening, walking trails with her husband and watching professional bicycle racing! She continues to be amazed at the level of teamwork and commitment from the entire staff at Underwood Orthodontics.
Nikki assists Dr. Underwood with patient care. For Nikki, the best part of working here is seeing patients make progress during their treatment and seeing how excited and proud they are when treatment is complete and the braces come off. Nikki is married to Ryan and they have three children, Jeriah, Caeden, and Brody. When she’s not with her family, Nikki plays soccer on an adult co-ed team and enjoys reading.
With years of customer service experience, you’ll be happy to see Stephanie on our team! As one of our Treatment Coordinators, she’ll meet with you on your first visit and help you feel more comfortable. She is very team-oriented and enjoys interacting with everyone. In her off time, Stephanie loves cheering on the Indians and watching baseball. When she’s not cheering, you can find her reading, at the movies, or enjoying walks.
Tamie is responsible for our office’s financial business and human resources. Once in a while she works in the clinic, but mostly she is available to patients if they have questions about their accounts or payments. She enjoys that her days are always different but the compassion and caring found in the office always stays the same. Tamie has two grown children and she and her husband, Kirk, have the best dog ever named Bailey. Her free time is spent playing golf, spending time with friends and family, doing projects at home, and shopping with her daughter.
Lab and Records Technician
Tara takes all necessary X-rays, photos, and impressions for our patients, as well as performs retainer checks. She is known for telling jokes and making our patients’ experience fun and relaxed. She often sees our patients before they begin treatment, so it is a special treat for Tara to see all the amazing changes our patients go through. Tara is married to Michael and they have a dog named Penny. She spends her free time shopping, hanging out with friends and family, swimming, playing soccer, and running.
Teré has almost 14 years of experience in the dental profession and works with our team as a treatment coordinator. She meets and greets new patients during their first appointment, assists Dr. Underwood with the initial exam, presents treatment and financial information, and makes financial arrangements. Teré loves to watch as our patients’ confidence increase as their smiles transform. Teré and her husband, Steve, have three children, Alex, Max, and Zach, and a grandchild named Jude. She also has a terrier named Heidi. Outside the office Teré enjoys reading, walking, and spending time with her family.
Arliss has lots of experience in scheduling and greeting new patients. She loves greeting families and kids, and she also truly enjoys working with the UO team. Arliss is married to Gary and has a daughter and son-in law and one granddaughter. When she’s not at work, she enjoys watercolor, reading and kayaking. Arliss also completed 2 marathons and one half marathon, beginning at 50 years of age!